Privacy Policy

Last updated: 7 October 2026

This policy explains what personal information Mayabone collects through mayabonepets.com, how we use it and the choices you have.

Who we are

Mayabone makes natural latex dog toys in Guatemala. Our address is 11th Avenue 36-71, Zone 11, Ofibodegas Centro Once, Guatemala.

In this policy, “we”, “us” and “our” mean Mayabone. If you have a question about your privacy, please use our contact form.

Information we collect

Information you give us

• Contact form: your name, email address, your message and, if you choose to add them, your company and phone number.
• Wholesale enquiry form: your name, job title, company, type of business, email address, phone number, delivery location and your message.
• Newsletter sign-up: your email address.

Information collected automatically

When you visit the site, our web server and security tools record technical details such as your IP address, browser, device, the pages you visit and the time of your visit. We use this to keep the site secure and working properly.

We do not take payments on this website, so we do not collect card or bank details.

How we use your information

• To reply to your questions and enquiries.
• To prepare wholesale quotes and arrange samples you have asked for.
• To send you our newsletter, if you have signed up for it.
• To keep the website secure and running well.
• To meet our legal obligations.

We do not sell your personal information.

Our legal reasons for using it

If you live in the European Economic Area or the United Kingdom, we rely on these legal bases:

• Your consent, for our newsletter and for optional cookies. You can withdraw it at any time.
• Steps before a contract, when you ask us for wholesale pricing, samples or a quote.
• Our legitimate interests, to answer your enquiries and to keep the site secure.
• Legal obligations, where the law requires us to keep or share information.

Cookies

Cookies are small files stored on your device. We use necessary cookies to make the site work and to remember your cookie choice.

Optional cookies, such as analytics cookies that help us understand how the site is used, are only set if you agree. Our cookie banner lets you accept, reject or customise them, and you can change your mind at any time. You can also block or delete cookies in your browser settings.

Who we share it with

We share personal information only where it is needed:

• Service providers who help us run the site, such as website hosting, email delivery, form storage and security services. They may only use your information to provide their service to us.
• Google Fonts. The fonts on this site are loaded from Google, so your browser sends your IP address to Google when a page loads.
• Authorities or advisers, where the law requires it or to protect our legal rights.

Our “Buy now” links take you to other retailers, such as Amazon. When you leave our site, the retailer’s own privacy policy applies.

Where your information is processed

We are based in Guatemala and some of our service providers are based in other countries. This means your information may be processed outside the country where you live. Where the law requires it, we use appropriate safeguards to protect it.

How long we keep it

• Enquiries: for as long as we need to deal with them and to keep a record of our dealings with you. After that we delete them.
• Newsletter: until you unsubscribe.
• Technical and security records: for a limited period, then they are deleted.

Your rights

Depending on where you live, you may have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct or delete it;
• object to how we use it, or ask us to limit its use;
• ask for your information in a portable format;
• withdraw your consent at any time;
• complain to the data protection authority in your country.

If you live in California, you have the right to know what personal information we collect, and to ask us to correct or delete it. We do not sell or share your personal information, and we will not treat you differently for using your rights.

To use any of these rights, send us a message through our contact form. We may need to confirm your identity before we act on a request.

Children

This website is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has sent us information, please contact us and we will delete it.

Security

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No website can be completely secure, so we cannot guarantee the security of information sent over the internet.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

Contact us

If you have a question about this policy or about your information, please use our contact form or write to us at Mayabone, 11th Avenue 36-71, Zone 11, Ofibodegas Centro Once, Guatemala.